Welcome to Flowers Kensington, your trusted provider for online flower delivery in Kensington and the surrounding areas. By placing an order through our website, you are agreeing to these Terms and Conditions, which apply to all purchases and services offered by Flowers Kensington. Please read them carefully before placing any order. These terms ensure transparency and safeguard the interests of both customers and Flowers Kensington.
These Terms and Conditions govern all online flower delivery services carried out by Flowers Kensington for customers in Kensington and the surrounding localities. By making a purchase or using our services, you agree to be bound by these terms set forth herein. If you reside or intend to have flowers delivered within Kensington or neighbouring areas, these terms apply to your transactions.
All orders for flower delivery should be placed via the Flowers Kensington website. You must select your desired floral arrangement, input the delivery location within Kensington or the surrounding areas, specify the delivery date and time (subject to availability), and provide all required recipient and contact information. You will be given the opportunity to review your order and correct any errors before final submission.
Upon placing your order, you will receive an order confirmation on the website and/or by SMS or similar method, outlining the particulars of your purchase. This confirmation is an acknowledgment of your order; however, it does not constitute acceptance. Flowers Kensington reserves the right to accept or decline your order for reasons including, but not limited to, product unavailability, errors in pricing or product description, or suspicion of fraudulent activity.
If your order is rejected after payment is received, we will issue a full refund using your original payment method. Orders placed for same-day delivery must be received before the specified cut-off time, which may vary depending on the size and complexity of your order.
In rare instances, certain flowers or packaging may be unavailable due to seasonal or market fluctuations. Where necessary, we reserve the right to substitute with flowers of equal or greater value and similar style or colour. In such cases, every reasonable effort will be made to maintain the overall look and feel of the chosen arrangement. Should a major substitution be required, we will attempt to contact you using the provided details. If we cannot reach you in time, your order will be fulfilled using our best judgment to ensure satisfaction.
All listed prices are in British Pounds (£) and include VAT where applicable. Payment must be made in full at the time of placing your order via our approved payment methods, which may include debit or credit cards, and other online payment platforms. Once payment is received, only then is your order processed for arrangement and delivery.
Your payment details are securely processed. We do not store your payment card details on our servers. By making a payment, you confirm that you are the authorised user of the chosen payment method and that there are sufficient funds to cover your order. We reserve the right to refuse payments which do not successfully clear or are suspected to be fraudulent.
Flowers Kensington offers delivery services within Kensington and adjacent areas. Delivery availability and times may vary, particularly during peak periods such as Valentine's Day or Mother's Day. We will make all reasonable efforts to deliver on your requested date and within your chosen time bracket; however, we cannot guarantee exact delivery times.
If the recipient is unavailable at the delivery address, our courier will attempt to leave the flowers with a neighbour or in a secure location, subject to your instructions. If neither is possible, a delivery note will be left to arrange redelivery or collection. Additional charges may apply for repeated delivery attempts. It is your responsibility to provide accurate recipient details and secure access to the delivery location. Flowers Kensington is not liable for non-delivery due to incorrect or incomplete address details.
You may cancel or amend an order provided that instruction is received at least 24 hours prior to the scheduled delivery date. For same-day and next-day orders, cancellation or amendment requests must reach us before the order is prepared or dispatched. To initiate a cancellation or request an amendment, please refer to your order confirmation for guidance on how to proceed.
Once an order has entered preparation or is out for delivery, we may be unable to accept cancellations or amendments. In such cases, no refund will be issued. For successfully cancelled orders within the permitted timeframe, we will process any applicable refunds within 7 working days using your original payment method.
Due to the perishable nature of flowers, returns may not be accepted except where arrangements arrive damaged or do not match your order description. In the rare event that you receive unsatisfactory or incorrect flowers, please contact us with photographic evidence within 24 hours of delivery. Following assessment, Flowers Kensington may offer a replacement, partial refund, or full refund based on the specific circumstances. We reserve the right to request the return of the original arrangement prior to issuing any refund or replacement.
Refunds will not be provided for failures due to incorrect or incomplete delivery addresses or for issues arising from recipient unavailability unless an error occurred due to Flowers Kensington. Your statutory rights are not affected.
Clear care instructions will accompany every floral arrangement. It is the recipient's responsibility to follow these guidelines to maximise the longevity and freshness of the flowers. Flowers Kensington cannot guarantee the lifespan or appearance of flowers if care instructions are not followed or if environmental conditions in the recipient’s premises are suboptimal.
From time to time, Flowers Kensington may offer promotional discounts or vouchers applicable to online flower delivery in Kensington and the surrounding areas. All such offers are subject to their respective terms and duration, and are not redeemable for cash or transfer unless otherwise stated. Promotions may not be combined unless explicitly authorised.
All website content, including imagery, text, product designs, and branding associated with Flowers Kensington remain the intellectual property of Flowers Kensington and are protected under UK law. Reproduction or commercial use of any material from our website, in whole or in part, is strictly prohibited without prior written consent.
Flowers Kensington strives to deliver products and services of the highest quality. However, to the maximum extent permitted by law, we disclaim any liability for indirect or consequential loss, or for loss of profit, opportunity, or goodwill arising from any breach of these Terms and Conditions or in connection with your use of the online flower delivery service.
Our total liability in connection with any order will not exceed the value of the order itself. We do not exclude liability for personal injury or death caused by our negligence or that of our employees, or for fraud or fraudulent misrepresentation. We are not responsible for failures or delays caused by events outside our reasonable control (force majeure), including but not limited to adverse weather, transportation disruptions, or supplier delays.
Your privacy is important to us. All personal data and payment information collected during the ordering process is handled and stored in accordance with UK data protection laws. We do not share your information with third parties except where necessary to fulfil your order (e.g., our delivery partners), comply with legal obligations, or with your explicit consent. Further details are available in our Privacy Policy.
Flowers Kensington reserves the right to alter these Terms and Conditions at any time, with or without notice. Updated versions will be posted on our website and apply immediately to new orders. It is your responsibility to review the Terms and Conditions periodically. Continued use of our services following changes constitutes acceptance of those changes.
These Terms and Conditions, and any disputes arising from or relating to them, shall be governed by and construed in accordance with the laws of England and Wales. By using our online flower delivery services in Kensington and surrounding areas, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms and Conditions, or require clarification about an order placed with Flowers Kensington, please consult your order confirmation for details on how to contact our customer service team. We endeavour to respond promptly and resolve any issues in accordance with these Terms and Conditions.
Thank you for choosing Flowers Kensington for your flower delivery needs in Kensington and the surrounding areas. Your satisfaction is of utmost importance to us.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 116 Kensington High St, Kensington, London, W8 7RW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
