At Flowers Kensington, we take immense pride in providing only the freshest and highest-quality flowers for homes and businesses throughout Kensington. We are a trusted local florist, and our fresh flowers guarantee ensures you can shop with confidence, knowing that your arrangements will arrive vibrant and beautiful. Your satisfaction is our utmost priority, and we stand behind every order with a transparent and customer-friendly returns, refunds, and complaints policy.
While we take the greatest care in preparing and delivering your flowers, on rare occasions, items may arrive damaged or not as expected. Should you receive an arrangement that is damaged upon arrival, please contact us immediately. Kindly take a clear photo of the flowers within two hours of delivery—this will help us assess the situation swiftly. We aim to resolve any issues as quickly and courteously as possible for our Kensington customers.
We guarantee freshness with every bouquet delivered in Kensington. Our flowers are carefully sourced and professionally arranged, ensuring you enjoy their beauty for at least five days from the time of delivery, provided they are cared for as instructed. If your flowers do not meet this five-day freshness standard, please let us know promptly so we can assist you with the appropriate solution.
Your peace of mind is important to us. If there is any issue with your Flowers Kensington order—whether related to damage, freshness, or a mistake in your arrangement—we offer the following options:
To initiate a refund or replacement, please provide your order details and, if possible, photographs supporting your claim. Timely communication allows us to serve you better and resolve your concerns efficiently.
Your feedback is invaluable and helps us continually improve our service for families and businesses across Kensington. If you would like to raise a complaint about a delivered order or any aspect of our service, please reach out to our customer care team during business hours. Share a detailed description of your issue, along with your order number and any relevant photos. All complaints are taken very seriously and will be thoroughly investigated by our team. We endeavour to respond to all complaints within two working days and will always strive to resolve matters to your satisfaction.
Flowers Kensington is honoured to be considered a trusted local florist, delivering fresh, exquisite blooms to households and businesses throughout Kensington and the surrounding area. We are committed to maintaining the highest standards of quality and customer care. Thank you for allowing us to be your neighbourhood florist of choice.
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